Her expectations were clear – everyone on the team understood. She was firm. She also knew everyone as if her own children and cared for them deeply. She worked alongside her team; coaching them in a way that no would ever consider it coaching. She would never ask anyone to do anything that she would not do herself.
The product / outcome:
Virtually no turnover – other than which would be considered favourable. New hires that did not fit the culture of the business unit left in a short period of time, on their own – they just didn't fit.
Extremely low absenteeism; If someone had to be absent, it was understood that they would find a replacement for themselves. This expectation was accepted willingly as being a part of the team.
Readily and enthusiastically contributed to the greater team outside of the business unit.
Every member of her team was devoted to her.
Highly successful business unit – consistently within the top 5 of the entire organization.
She was a tremendous supporter and positive influence of any superior for whom she worked. I was fortunate to be one of them.
Thank you Donna for demonstrating so clearly what a great leader looks like.
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