I overheard a college as he answered his phone.
"How are you?" he asks the caller.
"Why is that?" I overhear next but with a tone of concern indicating that the caller advised his day was not going so well.
"Really?" he questions with both concern and disbelief, but then quickly adds this next question, which I will never forget;
"Are you really going to let that define your day?"
It's actually a choice.
. . . not who you think you are.
Think for a moment about how the customers of the enterprise that you own or work in would describe it. (Name of enterprise) is ______, represents ______, and does ______ really well but does not do ______ very well at all.
Now compare this to what your enterprise seeks to be – the mission or purpose of the organization. It seems to me that if the two match – what you are trying to be and the perception of your customer – the organization is highly successful. Of course, the opposite is also true. The world does not view companies such as BP & GM in the way that they planned.
Facebook, Google, Amazon, Walt Disney, Wal-mart are all examples of successful organizations that actually look like they purposed to be (according to their mission statements).
This is elementary . . . except in failing organizations. Hmmm, perhaps this is the reason for their failure.
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