Major in attitude

During a business unit review, I commented to the manager that her department had really improved. She enthusiastically responded, "Whatever you ask me to do, I am going to do my best to get it done." What a great attitude!

I can work with anyone that has a great attitude and help him or her to be successful. Poor attitudes are like hard crusty soil – it is very difficult to get anything to take root and grow. Weeds seem to do well.

Regardless of the level of education, ability or natural talents, the positive attitude will always outperform.

We should start a university with only one course; Developing a positive attitude.

This should be the only prerequisite.

Major in attitude

I will never forget

I am trying to imagine the experience of fighting in a war, having to focus all my energy, every hour of every day for months / years, trying to preserve my life.

I am trying to imagine what it would be like to have a family member in war, on the other side of the world, aware that I may never see them again alive.

I am trying to imagine what it would be like to lose a loved one in war.

The truth is that I could never fully comprehend what any of this would be like. I am thankful that others have gone before me to provide the freedoms and privileges that I enjoy today.

I will however, never forget, because I know that history forgotten is almost certain to repeat itself.

Those who have fought and currently fight for our freedom deserve the highest honour that any of us can provide. Never take the freedoms that you enjoy for granted. This is how we honour and show our appreciation.

I will never forget

Mess up, Fess up, Dress up

On a 10 point scale, if you do everything right all the time – the highest level of customer satisfaction you will achieve is a 7 or 8. However, if you screw up, admit it, and make it right, you jump up to a 9 or 10.

Knowing this makes us welcome complaints and energizes problem solving.

Therefore, dropping the ball can be a fantastic opportunity.

Messing up and pretending that you didn't is one of the best ways to destroy a relationship.

Mess up, Fess up, Dress up